LoginEncompass Administrator & Developer
The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player who is looking to grow in his/her career. We are seeking an Encompass Administrator & Developer to help them meet the demands of our growing business. The Encompass Administrator & Developer is responsible for the configuration and customization of the company’s residential appraisal application. This position requires in-depth knowledge of the loan origination and appraisal coordination workflow and the job functions of all operational roles that participate in that workflow. This position will be located in the Tampa/St. Petersburg, FL area with the flexibility to work remotely most days.
Responsibilities
- Provide technical direction and support in the development of processes and workflows in the use of Encompass.
- Responsible for analysis, planning, testing, and implementation of projects and tasks.
- Build, test, and implement new system enhancements such as business rules, custom input forms, workflows
- Manage Encompass enhancements through testing of new functionality, deployment to a production environment, and communication to end-users.
- Monitor Encompass updates and address system configuration updates where needed.
- Provide solutions for internal support issues by troubleshooting and resolving issues in a timely manner and escalating to software vendors as needed.
- Effective change management and document configuration.
- Train the team on new features.
- Maintain user access rights.
- Create and maintain Encompass reports/data tapes.
- Support Windows/Microsoft Suite Additional related duties may be assigned, as required.
Skills and Qualifications
- 3+ years of Mortgage industry experience
- 3+ years of Encompass Administration experience
- Knowledge of Encompass functionality and ability to coach end-users on how to utilize it effectively
- Experience in configuration of all areas of Encompass settings and a strong understanding of the loan lifecycle
- SQL and Java experience required
- Ability to analyze problems and respond quickly in a fast-paced, demanding environment
- Ability to manage help desk tickets and user issues
- Strong communication skills and customer service
- Demonstrates a professional and cooperative attitude
- Microsoft Excel functions like formulas, pivot tables, and macros
